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Location: Contact Pearson SupportPearsonl Support is available to assist 24 hours a day, 7 days a week using email or online chat. To contact technical support:. Click 24/7 Customer Support on the Course Home menu. Click either 24/7 CHAT or 24/7 EMAIL, depending on the type of interaction you prefer.You can also access these options at. To display informationyou may need to provide to the support representative:. Click Course Home 24/7 Customer Support. Click USER AND SESSION INFORMATION.Note: If your MyLab has been updated since youcopied it from the catalog, an alert may appear on the page.Follow the directions to find the new version of the course in the catalog.If you decide to update the course, any existing grades, students, orcontent changes you made will not be moved to the new course.Copyright © 2018 by Pearson Education, Inc.
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Use Social and Viral Technologies to Supercharge your Customer Service!Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster. Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that– without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost.
You can, too. Use Social and Viral Technologies to Supercharge your Customer Service!Using social media, you can deliver amazing customer service–and generate an army of fans who’ll promote you in good times, and rescue you from disaster.
Now, legendary online marketing expert Peter Shankman shows you exactly how to do all that– without spending a fortune! Shankman draws on his immense experience as founder of the online growth company HARO and marketing consultant to multiple Fortune500 clients. He presents straight-to-the-point solutions for building customer loyalty, trust, and credibility online–and rebuilding it when catastrophe strikes. Companies around the world are driving enormous value from online customer service at remarkably low cost. You can, too. Peter Shankman– PR Week Magazine has described Peter as “redefining the art of networking,” and Investor’s Business Daily has called him “crazy, but effective.” Peter Shankman is a spectacular example of what happens when you harness the power of Attention Deficit Hyperactivity Disorder (ADHD) and make it work to your advantage. An entrepreneur, author, speaker, and worldwide connector, Peter is recognized worldwide for radically new ways of thinking about social media, PR, marketing, advertising, creativity, and customer service.Peter is perhaps best known for founding Help A Reporter Out (HARO), which in under a year has become the de-facto standard for thousands of journalists looking for sources on deadline, offering them more than 125,000 sources around the world looking to be quoted in the media.
HARO is currently the largest free source repository in the world, sending out over 1,500 queries from worldwide media each week. HARO’s tagline, “Everyone Is an Expert at Something,” proves over and over again to be true, as thousands of new members join at helpareporter.com each week.In addition to HARO, Peter is the founder and CEO of The Geek Factory, Inc., a boutique social media and marketing strategy firm located in New York City, with clients worldwide. His blog (www.shankman.com), which he launched as a website in 1995, both comments on and generates news and conversation.Peter’s PR and social media clients have included the Snapple Beverage Group, NASA, The U.S. Department of Defense, Walt Disney World, The Ad Council, American Express, Discovery Networks, New Frontier Media, Napster, Juno, Dream Catcher Destinations Club, Harrah’s Hotels, and many others.
In addition, he sits on the board of the Scott-e-Vest, the world’s first technologically enabled clothing line.Peter is the author of Can We Do That?!
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